FREE WORLDWIDE STANDARD SHIPPING

Shipping policy

DELIVERY LOCATIONS

Max Levi deliver worldwide.

Max Levi uses courier services and therefore cannot deliver to PO Box addresses.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Customers have the option to instruct the delivery person to leave their parcel in a safe place if they are not home, but this decision is at the customer's discretion and responsibility.

Deliveries are generally made on business days.

TRACKING ORDERS

All orders automatically have tracking.  If your order has not arrived please contact our customer service department for assistance on tracking at info@maxlevi.com

DELIVERY TIMES

Orders are dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-8 business days within Australia and 6-27 business days for international orders. Express delivery is also available, please check fees and transit times at checkout which vary according to location.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item please contact us on info@maxlevi.com within 30 days. We will not accept any returns or provide refunds of items that have been, tampered with, or not in their original condition. If you receive a damaged item please contact us within 30 days on info@maxlevi.com

CURRENCY & TAXES

Australia - All prices are in AUD and inclusive of GST. 

New Zealand - All prices are in NZD and do not include GST. As of April 2023 New Zealand customs do not charge GST on import for orders up to NZD1000 including any shipping charges. For orders over NZD1000, New Zealand customs might charge you the NZ GST rate before releasing the goods for delivery. Please check the applicable Custom laws in your country before placing your order.

Canada - All prices are in CAD and do not include GST. Duty and/or tax might or might not be charged at destination by your local government depending on legislation at the time of import. 

US - All prices are in USD and do not include sales tax. Duty and/or tax might or might not be charged at destination by your local government depending on legislation at the time of import. 

Rest of World - Prices are either in the local currency of the delivery country or in Australian Dollars for countries where the local currency is too volatile. 

DELIVERY CHARGES

  • Free standard delivery worldwide
  • Express delivery is optional and comes at an additional cost as calculated at checkout